Booking terms

1. Who we are

Haiten Pasta Cruise is operated by HaiTen Passenger Services Ltd, a company registered in Ireland under number 712345. Registered office and postal address: 12 Merrion Square, Dublin 2, D02 YN28, Ireland. Phone: +353 1 678 9012. Email: [email protected].

2. Ticket requests

• The form on the tickets page sends a request, not a booking. A booking exists only after a manager has confirmed it with you in writing.
• The form is currently in demo mode: it does not send your details anywhere. To book, contact a manager through the contact page.

3. Prices and what they include

• Prices are fixed, per person, in US dollars, for the whole voyage. The cruise + casino ticket costs the cruise price plus $159 per person.
• Included: your cabin for the whole voyage, meals according to the programme, port fees, and the classes and shows on board.
• Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

4. Payment

• This website does not take payments. You pay after the booking is confirmed, by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay.
• You can choose how to pay:
  Option A: the full price within 3 working days after booking.
  Option B: a 30% deposit when you book, and the balance 30 days before departure.
• If you book less than 30 days before departure, only option A is available.

5. Cancellation by you

• More than 60 days before departure: full refund, minus a 5% administration fee.
• 30 to 60 days before departure: 30% of the price is retained.
• Less than 30 days before departure: 70% to 100% of the price is retained.

6. Cancellation or changes by us

If we cancel the cruise, or make a material change to the route through our own fault, we offer you either an alternative cruise of equal value or a full refund within 14 days. No compensation above the amount you paid is provided, unless the consumer law of your country requires it. Port times can also change because of weather or port instructions.

7. Casino tickets

• The cruise + casino ticket is only for guests aged 18 or over. Every guest shows valid photo ID at the casino door, and entry is refused without it.
• Casino tickets are limited (150 per voyage) and cannot be bought or added on board.
• If your age cannot be proved, or you are refused entry to the casino, the casino fee is refunded in full within 5 working days.
• A guest can ask to be excluded from the casino at any time during the voyage.
• Please read our responsible gaming page.

8. Passports and visas

Every passenger needs a valid passport that expires no earlier than six months after the return date. You arrange visas, entry permits and any other documents yourself, and we are not liable if entry is refused because a document is missing. Check the current entry requirements on the official websites of the consulates of the countries on the route no later than 30 days before departure.

9. Liability

We are not liable for indirect losses, lost profit or moral damage. Our liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.

10. Law, courts and complaints

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. Complaints: [email protected].

How we handle your details is described in our privacy policy.